Offline-First Platform with AI-Powered Document Processing
Build dependable operations in low-connectivity environments.
Challenge
Paper-heavy workflows, no offline reliability, and inconsistent compliance evidence across distributed field sites.
Solution
Delivered an offline-first serverless platform with OCR automation, role-based access, and real-time operational analytics.
Results
Production-ready platform in 10 weeks with improved data quality, full offline continuity, and lower ongoing operations overhead.
About the Customer
Contra Costa County operates citizen-facing assistance programs that require field data collection across distributed community sites. Staff manage thousands of intake interactions annually — often in locations with limited or unreliable internet connectivity — while maintaining strict regulatory compliance and residency verification requirements.
The Challenge
The county relied on paper-based workflows that created operational problems common across government field operations:
- No offline capability: Remote community sites lacked reliable connectivity, making real-time digital capture impossible with traditional web applications
- Manual document processing: Staff transcribed driver's license and ID data by hand during intake, causing bottlenecks and data quality issues
- Compliance gaps: Paper processes made residency verification inconsistent and audit trails difficult to maintain
- Zero visibility: Program managers had no real-time insight into service volumes, site utilization, or operational trends
Our Solution
CC Tech Digital delivered a fully serverless field operations platform on AWS:
Offline-First Progressive Web App
Staff capture intake data regardless of connectivity. The PWA stores transactions locally and auto-syncs when a connection is available — validated on Getac rugged tablets, iOS, and standard web browsers.
AI Document Processing (Amazon Textract)
OCR-powered scanning extracts data from driver's licenses and state IDs instantly, auto-populating intake forms and eliminating manual entry errors.
Serverless Backend
- Amazon API Gateway — Secure REST APIs with TLS 1.2+
- AWS Lambda — Form processing, validation, and approval workflows
- Amazon DynamoDB — Scalable storage with point-in-time recovery
- Amazon S3 — Encrypted document and image storage
Authentication & Access Control (Amazon Cognito)
Role-based permissions for Contractors, Staff, and Administrators with MFA and complete audit logging.
Automated Notifications (Amazon SES/SNS)
Email and SMS alerts for submission confirmations, approvals, and rejections.
Real-Time Analytics (Amazon QuickSight)
Interactive dashboards giving program managers operational visibility, trend analysis, and resource planning tools.
Security & Compliance
AWS Well-Architected Framework, CIS Benchmark alignment, CloudTrail/Config monitoring, and encryption at rest and in transit.
Results
- Delivery timeline: 10 weeks, 6 agile sprints
- Data entry errors: Eliminated via OCR automation
- Offline operations: Full functionality with auto-sync
- Disaster recovery: 8-hour RTO / 8-hour RPO
- Infrastructure management: Zero — fully serverless
“We needed a field-ready platform that worked without reliable connectivity and reduced manual processing. The solution delivered both.”
Work with us
We plan, secure, and ship AWS work for government — without the overhead.
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